Shandong Lingong: Service knows no bounds. The Kazakhstan service manager's efficient actions have won customer praise

Sagyndyk Sungat is the service manager of Shandong Lingong's agent in Kazakhstan. He has been engaged in after-sales service in the Kazakhstan region since 2013. "Service knows no bounds" is Sungat's catchphrase. He is highly skilled, diligent in his work and enthusiastic in his service. With his practical actions, he has gained the recognition and trust of his clients.

In the main coal-producing areas of Kazakhstan, the coal mine contractor BAS Company possesses over 100 pieces of equipment including Lingong excavators, motor graders and mining trucks.

Since BAS Company first introduced the Lingong E6500F large excavator in 2019, Sungat has established operator files for the excavators, communicated the working hours of the entire machine over the phone, and regularly reminded customers of the key points of maintenance and inspection of the entire machine. Moreover, it has placed spare parts at the customer's location in advance according to the working conditions of the coal mine, which has greatly met the customer's maintenance and repair needs. Due to its reliable product performance and high-quality service, the customer has successively purchased multiple large excavators.

One Friday afternoon, a new customer from Chimkent, 400 kilometers away, called to report a problem with the application of the G9190 motor grader and urgently needed product service.

It was almost time to get off work. Sungat didn't hesitate and immediately drove to deal with it. He didn't arrive at the construction site until after ten o 'clock at night. While inquiring about the situation from the operator, he began the repair work. It was already past one o 'clock in the morning when the problem was solved. He then explained to the operator the precautions for using the motor grader.

The customer called Sungat early the next morning: "The motor grader was operating normally this morning. I really didn't expect you to fix it so quickly. This is something other manufacturers can't do. Thank you very much. Next time, I will still choose SDLG equipment." "

Such things often happen to Sungat and his colleagues.

They keep in mind the concept of "customer-centeredness", respond positively and have excellent skills. They regard every service as a good opportunity to maintain customer relationships and promote the Lingong brand. With a good service attitude and professional spirit, Lingong products have won the trust of more and more customers.